Frequently Asked Questions
When will my letter mail each month?
All letters are mailed after the 15th of every month. If it falls on a weekend, then mailing will begin on the Monday following. If you subscribe before the 15th, your letter will not mail until after the 15th. If you subscribe after the 15th, for example the 29th, your letter will ship immediately, and the following month's letter will ship just after the 15th.
What happens if I don't receive my letter?
Our letters are sent all over the world via USPS. We cannot guarantee a delivery date and unfortunately, sometimes letters do get lost in transport. Please allow up to 14 days from your mailing date (US residents) to receive your letter (21 days for international). If it hasn't arrived by then, just send us a note via our CONTACT FORM, and we'll be more than glad to send you another!
When can I expect my credit card to be charged?
When you first subscribe, you are immediately charged for that month. Your following subscriptions will then charge each month between the 14th and the 16th.
What age group are the letters designed for?
The sweet spot for our letters is approximately ages 4-8. We've had some 4 year olds that weren't quite ready, and we've had some 8 year olds that felt they were too old. On the other hand, we've had some 3 year olds that do really well with them, and some 8 year olds and older that still enjoy them...SO, your child, your call! We recommend signing up for a month, then if you don't feel it's right for your child, you can cancel at anytime.
How many should I order?
We recommend one subscription per family. We do offer extra stickers for siblings, so you can receive one letter to read as a family, then each child can have their own sticker.
Do you mail letters internationally?
Absolutely! The only difference is a slightly higher postage price - $1.20 for an international stamp.
Will my subscription auto-renew?
Yes, all subscriptions automatically renew at the end of their term. If you order a 6-month or annual and do not want it to renew at the end of it's term, then you will need to cancel it. By doing so, your subscription will not renew at the end of it's term, and you will still get the monthly letters you paid for. This applies to Gift subscriptions and Charter School subscriptions as well. (Please see our refund policy below.)
Can I Get a Refund for my 6-Month or Annual Subscription?
We do not offer refunds on our subscriptions. If you cancel your 6-month or annual subscription, you will still receive your monthly letters until the end of it's term, it just won't renew again. That is why we offer a free downloadable letter for you to read to your child as a trial run to gauge their interest. If you are still not sure, we suggest you order a monthly subscription to start out. Thank you for your understanding of this policy.
Can I cancel anytime?
Yes, you can! To cancel, skip a month, or change your address, simply log-in to your account where you can manage your subscription. Once inside your account, click on manage. To cancel, click on subscription settings and follow from there.